To access Insights, go to 

You will use the same login information that you use to access CXM to log into Insights. This means that if you change your CXM password, it will update in Insights as well. 

Once logged in, you will be on the landing page and can choose from the different reports by hovering over the category in the left side bar.  The category for "Staff KPIs" displays data about the staff in your organization:

Choose "Nurse State Details" in the Staff KPIs drop down option:

This report displays which "state" the nurse enters into the mobile app and how long they spend in each state.  The report can be filtered by time zone, staff name, staff type, assignment, work state, and work state type.  The default date is the previous 24 hours, however, the date range can be filtered:

The report can be downloaded, select "Download" in the lower right hand corner of the screen:

Choose your file format:

Related Articles

Insights Overview 

Contact Detail Report 
Average Speed of Answer 

Call Volume by Call Code

Call Volume by Disposition

Staff Time by Work State