The Reporting Portal shares data collected from the telephony system and mobile application and statistics gathered from the Total Triage service. Combining this data provides valuable business intelligence and insight into your organization. 

To access the Reporting Portal, go to

You will use the same login information that you use to access CXM to log into the Reporting Portal. This means that if you change your CXM password, it will update in the Reporting Portal as well. 

Your CXM user must have the Client Admin role in order to log into the Reporting Portal. 

Once logged in, you will be on the landing page and can choose from the different reports by clicking directly on the icon for that particular report.


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