Hi Coby,
I looked again and still not seeing this patient come across the interface for Hospice in South Central Hospice business unit.
If we can confirm with Sarah that they did actually admit the Hospice record before setting the Home Health to discharge status, then we have identified the root cause.
We are going to have to stress to MatrixCare clients using this interface that:
This is NOT our setting or limitation. This is the logic/limitation set by MatrixCare.
Let me know if we need to discuss further on this explanation. If this turns out to be the root cause, can we create some sort of canned solution/response for these tickets?
Thanks,
Jacob