Using TouchPointCare
On the menu, select Company > Edit Company Profile Select Provider Name and the “Details” section will appear The fields with the red (required) mu...
Fri, 18 Mar, 2022 at 11:34 AM
Go to Company > Edit Company Profile Click on the Logo section on the top row Under the Logo section, a specific logo in .jpeg or .gif format can b...
Fri, 18 Mar, 2022 at 11:33 AM
Go to Company > Edit Company Profile Click on the Custom section on the top row Divisions can be added by clicking on the “Add Division” button or ...
Fri, 18 Mar, 2022 at 11:32 AM
Go to Company > Edit Company Profile Click on the IVR section on the top row Hover the cursor over all the blue circle question marks for explanati...
Fri, 18 Mar, 2022 at 11:30 AM
Go to Company > Edit Company Profile Click on the Security Section on the top row Check boxes for what is required in the password. Click Save
Fri, 18 Mar, 2022 at 11:28 AM
Go to Company > Edit Company Profile Click on the Interface section on the top row Select or deselect the check boxes based on your preference Cli...
Fri, 18 Mar, 2022 at 11:37 AM
Go to Company > Edit Company Profile Click on the Dashboard section on the top row Select what you will see in the Clinical Management Dashboard - ...
Fri, 18 Mar, 2022 at 11:41 AM
Go to Company > Edit Company Profile Click on the Care Mgt section on the top row Edit the fields Click Save
Fri, 18 Mar, 2022 at 11:42 AM
Found Under TouchPoints > Escalation Rules The TouchPoint Care system has been created to enable a non-clinician to act as the Call Agent to ask th...
Fri, 18 Mar, 2022 at 11:53 AM
When a Call Agent makes a selection from the Call Results menu on the Call Agent screen, the system will automatically follow the rules established. Furthe...
Fri, 18 Mar, 2022 at 2:11 PM